CUSTOMER SERVICE

Ordering

• How do I place an order online?
• Can I change my order during checkout?
• What payment methods do you accept?
• Is it safe to use my credit card online?
• What if I don't have a credit card?
• Can I purchase by phone?
• Do you accept international orders?
• Can I add to my order once it is submitted?
• Can I combine two orders?
• How do I cancel my order?

Shipping

• When will my order arrive?
• Who will deliver my package?
• What if my order was never received, even if it was reported as delivered?
• How do I track my package?
• How is the shipping cost calculated?
• Do you accept international orders?

Billing

• When will my credit card account be charged?
• Am I responsible for bank overdraft fees?
• Why do you charge 8.5% sales tax to CA residents only?
• Why was I billed for my Trial Offer after the trial expiration period?
• I don't like my trial product and do not want anymore shipped to me. What do I do?

Returns

• How do I make a return?
• How do I obtain a RMA (Return Merchandise Authorization) number?
• Who pays for return shipping?
• How long will it take to process returns?
• What if I want to return the Trial Offer?

Trial Rewards Program

• What is Trial Rewards Program?
• How do I enroll in the Trial Rewards Program?
• Why do you offer an instant rebate or savings for people who order on Trial Rewards Program?
• Can I cancel my Trial Rewards Program?
• After I stop or cancel my autoship will the company keep charging me?
• How do I pay for my Trial Rewards Program?
• Is there any risk in getting on Trial Rewards Program?

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The product is not intended to diagnose, treat, cure or prevent any disease.