CUSTOMER SERVICE

RETURN POLICY

• How do I make a return?
• How do I obtain a RMA (Return Merchandise Authorization) number?
• Who pays for return shipping?
• How long will it take to process returns?
• What if I want to return the Trial Offer?

How do I make a return?
If you wish to return your order, you must obtain a Return Merchandise Authorization (RMA) number. To ensure prompt processing, please send returns to the address below with your RMA number marked on your return package. The warehouse personnel cannot accept packages without a RMA number.

How do I obtain a RMA (Return Merchandise Authorization) number?
To obtain an RMA (Return Merchandise Authorization) number, please do one of the following:

1) ONLINE SUBMISSION: Go to http://www.dietsciencehoodia.com/helpdesk and fill out the request form. Once we receive your request, we will EMAIL your RMA number and return mailing instructions.

2) FAX: Fax us the RMA request form to (801) 421-9919. Click here to download the RMA request form. Once we receive your fax, we will FAX back your RMA number and return mailing instructions.

RMA numbers are valid for 10 days after the date of request and returns must be received by our warehouse within the validity of the RMA period. Write the RMA number on the external package of your return so that it is visible and please send returns to:

Diet Science Hoodia - Returns
RMA#___________________
423 Broadway, #315
Millbrae, CA 94030-1905

Please note the following return terms:

• Shipping and Handling is non-refundable.
• Only returns accompanied with a RMA number will be processed for refunds.
• We will not process or refund packages marked "Return to Sender" or "Refused."
• Refunds will always be issued to the same card used for the purchase.
• Restocking fee of 20% of the purchase price will apply.
• No returns will be made after 30 days of the shipment date.
• We will not accept returns on any opened STANDARD NON-TRIAL orders.

We will email you to confirm receipt of your return package. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.

Who pays for return shipping?
For a return, you are responsible for the cost of returning purchased merchandise. We advise that you use a shipping confirmation service of your choice to ensure that your return reaches us safely.  Your return will be processed and your credit card credited within 10 business days.  Please allow up to two billing cycles for a refund to appear on your credit card statement.

How long will it take to process returns?
After we receive your return, it generally takes 7-10 business days to process your refund. Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.

What if I want to return the Trial Offer?
If you are unhappy with the Trial Offer, simply contact us for an RMA number within the 14-day trial period. Once we receive the Trial bottle, you will not be billed. However, if we do not hear from you within your trial period, you will be billed the discounted price of $45.99 (10% savings), based upon the agreed terms of the Trial Terms and Conditions.

100% SATISFACTION GUARANTEE!

**This website and Diet Science are not endorsed by CBS Broadcasting, NBC Broadcasting "O" Magazine,
Harpo Productions, Inc.,CBS Broadcasting Inc. or the BBC.

*The statements in this website have not been evaluated by the Food & Drug Administration.
The product is not intended to diagnose, treat, cure or prevent any disease.