CUSTOMER SERVICE

SHIPPING

• When will my order arrive?
• Who will deliver my package?
• What if my order was never received, even if it was reported as delivered?
• How do I track my package?
• How is the shipping cost calculated?
• Do you accept international orders?

When will my order arrive?
Most orders will arrive within 3 to 4 business days after your order has been processed. Please allow 1 to 2 business days to process your order. This allows enough time to process your credit card payment through your financial institution.

Please note: When paying by check, your order may be held for up to 10 business days, so that funds can clear through your financial institution. If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.

Who will deliver my package?
Orders will be delivered via the most efficient shipping method available, which in most cases will be the United States Postal Service (USPS). Unfortunately, at this time, we do not accept requests for a specific shipping method.

Once your order has been shipped, you will receive a shipped confirmation e-mail, which will include your USPS Tracking Number. To track your order, simply logon to www.usps.com.

If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.

What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed Delivery Confirmed by the USPS tracking number, please contact your local post office first with this tracking information. The post office will assist you in locating this order. If you have contacted you local post office and still failed to locate your order, please contact our customer service support immediately as we will be more than happy to assist you with the problem.

How do I track my package?
To check the delivery status of your mailing, go to http://www.usps.com/shipping/trackandconfirm.htm and enter the tracking number that was emailed to you.

Your tracking number is emailed to you once your order is shipped.  You must provide an email address during your order checkout to receive a tracking number. 

How is the shipping cost calculated?
We offer flat shipping rates:

**Priority Mail (2nd DAY AIR) is free for orders of $89.99 or more.

Do you accept international orders?
At this time, we are unable to ship products outside of the continental United States. We hope to add this capability in the future.

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The product is not intended to diagnose, treat, cure or prevent any disease.